Terms Of Sale
General Terms and Conditions of Sale
PREAMBLE AND PURPOSES
The e-commerce website www.majouri.com is operated by SAS Maison de Maa, a simplified joint stock company with a capital of 102,000 euros, registered in the Paris Trade and Companies Register under number 843 619 412 00011, VAT number FR 14 843619412, and whose registered office is located at 17-21 rue Saint Fiacre, 75002 Paris, France.
The purpose of the general conditions of sale is to define the sales conditions carried out via the commercial website www.majouri.com solely for private individuals.
SAS Maison de Maa reserves the right to modify these general conditions of sale and guarantees at any time.
The customer acknowledges having read and accepted the present conditions and terms of sale.
COPYRIGHT AND RELATED RIGHTS
All information contained on the website www.majouri.com, its descriptions, photos and various elements such as the name of its products are the integral property of SAS Maison de Maa and are protected by French and European law. It is expressly forbidden to use, modify, distribute and publish the aforementioned elements without the written authorization of SAS Maison de Maa.
ACCURACY OF WEBSITE'S CONTENT
SAS Maison de Maa has made every effort to ensure that the content of its website is as accurate as possible, particularly with regard to the accuracy of the information, descriptions (including product photos) and prices displayed. However, some details such as the packaging displayed or the labeling of products are not contractual.
Furthermore, SAS Maison de Maa declines all responsibility for the accuracy of information contained in other websites linked to this site.
To make a purchase on our website or when you register online, you agree to provide personal information, such as your name, email address and phone number.
Please provide the correct information when registering or when placing an order in order to avoid any delays in processing your order.
You must also agree to provide payment information when placing orders. You acknowledge and guarantee that the information provided for the order is both valid and correct, and confirm that you are the person associated with the billing information provided
Should any of the information provided during registration change, you must modify your personal online account immediately or notify us at firstname.lastname@example.org. We reserve the right to change the registration requirements at any time.
In accordance with Article L. 111-1 of the Consumer Code, the buyer can, before placing an order directly on the website, review the main specifications of the product(s) he or she wishes to order.
If you would like to receive qualified advice on our products, please contact us at the following address: email@example.com
Our product offers are valid as long as they are present on the website and in stock.
An online order goes through the following process:
- An email is sent including a summary and confirmation of the order, specifying that this order acknowledgment does not in any way confirm the availability of the product(s) ordered nor validate the order's payment.
- An email is then sent confirming that the order has been shipped
- The product(s) is/are delivered by means of a postal service to the address indicated by the purchaser when the order was placed.
An order is considered to have been placed on the website and the general conditions of sale are accepted as soon as the buyer has validated the payment. The data recorded by the company and the secure payment provider will constitute proof of the status, content and date of the order.
A client's click constitutes an electronic signature which has the same value as a handwritten signature. The click and acceptance of the general terms and conditions of sale constitutes an irrevocable and unconditional acceptance of the order by the buyer.
The sale will only be considered as final after the order confirmation has been sent to the buyer by the company and the price of the order has been paid in full.
The company reserves the right to cancel any order from a buyer with whom there has been a previous payment dispute or for any other legitimate reason, especially with regard to the abnormal nature of an order.
For any information regarding your order, please contact us at firstname.lastname@example.org, indicating your order number.
In case a product or product(s) is/are no longer available , we will inform you by e-mail as soon as possible regarding the possibility of a partial delivery or order cancellation.
You then have a 14 day period within which you can request your order to be partially or completely canceled. If we do not receive any information within this period, we will proceed with the partial delivery of the products.
If the payment has already been made, we will reimburse it partially (in case of partial delivery) or totally (in case of cancellation) within 30 days.
Product prices are expressed in euros and include all taxes, excluding delivery fees.
Delivery to France : 6€
Delivery to Europe, United Kingdom and Switzerland : 11€
Promotional offers and promotional codes cannot be accumulated.
You can use the following payment methods on this website: Visa, Mastercard, American Express and Paypal.
The payment will be processed and debited at the time of your order. You hereby confirm that you are the owner of the credit card used for payment. Please note that all credit card holders are subject to verification and authorization by the card issuer.
The company reserves the right to withhold any order from being processed or delivered in case payment is unsuccessful or refused by the relevant officially accredited institutions.
The company reserves the right to refuse or fulfill an order from a buyer who has not paid for all or part of a previous order or with whom there remains a payment dispute.
We retain ownership of all merchandise until it has been paid in full and the amount credited to the company's bank or Paypal account.
SHIPPING AND DELIVERY
All shipping is limited to Europe.
We will aim to ship your order within one week (Saturday and Sunday included) by the Post Office or any other shipping service, after we have received your order and sent you an order confirmation email that contains an order number and a summary of the products purchased.
Deliveries are not subject to strict deadlines. The delivery times indicated are only given as an indication:
- 3 to 4 working days in France
- 7 to 15 working days in Europe, Switzerland and United Kingdom
The company cannot be held responsible for a delivery delay on behalf of the carrier.
The company is not liable for any erroneous or missing information pertaining to the delivery address and the purchaser's identity.
In the event of an incomplete address, additional costs may be charged to the customer.
RECEIPT OF ORDER
The transfer of risk on products sold occurs when they are handed over to the Post Office or to any other shipping service.
Upon receiving the order, the purchaser is required to:
- To express any concerns or complaints to a Post Office or shipping service representative and to refuse the package if it presents signs of being opened or damaged.
- To report these incidents to Customer Service either by email at email@example.com so that we can contact the shipping service in question. Incidents must be reported in a timely manner and within 7 working days after receiving your order.
Otherwise, the order will be deemed to have been delivered in acceptable condition and can not be contested at a later date.
RIGHT OF RETRACTION AND NON-COMPLIANCE
To exercise his/her right to return a product, the buyer must first inform the company of his/her request for return by email at firstname.lastname@example.org within 14 calendar days after delivery of his/her order.
The items concerned must have been purchased on the site www.majouri.com
In any case, returns must be made within 14 days of sending your return request in their original packaging, with unopened cellophane packaging, in perfect condition to be resold, and sent back with their original shipping slip. Discovery sets and samples can't be returned nor refunded. Return shipping expenses are free (except for the following countries Latvia, Slovenia, Romania, Bulgaria and Croatia).
Only the price of the products can be reimbursed. Shipping costs remain the responsibility of the customer and cannot be reimbursed. Full reimbursement will be made within 14 days at the latest, starting from the date on which the company was informed of their decision to make a return. Products returned in damaged, used, incomplete, without cellophane or with opened cellophane, cannot be refunded or exchanged.
In case of abnormal or excessive amounts of returns, we reserve the right to refuse any order placed in the future.
We will immediately regain ownership of the goods in the event goods are refunded. The risk is then transferred to you until the goods have been delivered to our premises.
SAS Maison de Maa cannot be held responsible for failure to fulfill an order in the event there is a stock shortage or products are unavailable due to a case of force majeure as defined by the case law and the French courts.
SAS Maison de Maa makes every effort to keep this website free of viruses and other problems. However, the company cannot be held responsible for any damage caused that may arise from using this website, such as a virus, security breach, loss of data, or an interruption in Internet service.
SAS Maison de Maa cannot be held responsible for any damage caused by improper use of its products. Please note that all our products have been tested according to the strictest standards in use today and and certified by an expert toxicologist who is recognized by French authorities.
DATA-PROCESSING AND FREEDOMS
The information collected by the company when the purchaser places an order is required to process the order
In accordance with the French Data Protection Act No. 78-17 of January 6, 1978, the buyer has the right to access, rectify, delete and oppose his personal data.
The purchaser can exercise this right by writing to email@example.com stating their name, first name and address as well as the purpose of the request.
CLAIMS AND INFORMATION DISCLOSURE
If you would like to contact us with any product-related complaints, please send us an email to firstname.lastname@example.org.
Please feel free to send us any inquiry or comment concerning the products you use or the products you wish to purchase. Requests, comments, suggestions, ideas and any other information you provide to us (referred to as "Information") will be treated as non-confidential and non-proprietary.
You also hereby agree that such information may be stored and used by us, together with any ideas, concepts or know-how contained therein, for any purpose whatsoever. In addition, if you send us any such information, you acknowledge and guarantee that you own or are entitled to all rights to such information, and that such information does not contain or constitute computer viruses, commercial solicitations, mass e-mailings, junk mail or spam of any kind. You will not impersonate any person or entity, use false e-mail addresses or otherwise mislead SAS Maison de Maa as to the origin of any information submitted, and you agree to indemnify SAS Maison de Maa and do not hold SAS Maison de Maa responsible for any claims of rights made by you or any third party relating to such information.
MEDIATION AND LITIGATIONS
In accordance with decree no. 2015-1033 of August 20, 2015 and the application of decree no. 2015-1382 of October 30, 2015, any so-called consumer dispute or litigation, subject to Article L.152-2 of the Consumer Code, may be settled amicably through mediation with the CMAP - Centre de Médiation et d'Arbitrage de Paris : email@example.com.
Prior to referring the matter to the CMAP, the consumer must have already contacted firstname.lastname@example.org and not obtained a satisfactory response to their complaint.
JURISDICTION AND APPLICABLE LAW
The present general conditions of sale as well as any goods sold by SAS Maison de Maa are subject to the jurisdiction of French law.
In case both parties fail to come to an agreement, any dispute relating to the interpretation, enforcement or breach of contract between SAS Maison de Maa and the purchaser will be under the exclusive jurisdiction of the French courts.
MODIFICATION OF LEGAL NOTICES
We reserve the right to modify these general terms and conditions at any time and we therefore recommend that they be consulted as regularly as possible. Once published on the website, these changes will take immediate